Privacy policy
1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
- Order history and customer service communications
- Device information, IP address, and browser data
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you regarding your order or inquiries
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (only if you have opted in)
4. Sharing Your Information
We share your personal information only with trusted third parties necessary to operate our business, such as:
- Payment processors
- Shipping and fulfilment partners
- E-commerce and analytics providers (including Shopify)
These third parties are permitted to use your information only as necessary to perform services on our behalf.
5. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. You may choose to disable cookies through your browser settings; however, this may affect website functionality.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us via our website.
8. Data Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
9. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
11. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us through the Contact Us page on our website.